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Who We Are and Scope of this Privacy Policy.

We are Novus Design., a U.K. company based in Bournemouth and Poole in Dorset, England, collectively referred to as "we", “us”, “our” or “Novus Design” in this Privacy Policy. This Privacy Policy applies to information we collect when you use our websites, products, services, and content, or when you otherwise interact with us. We will explain what personal data we collect from visitors to the Novus Design website and how we use such personal data.

It is important to note that this Privacy Policy does not apply to any other data, such as any personal data that may be included in the files, documents, chat logs, transcripts, and similar data that we maintain on our customers’ behalf, or information gathered from other channels, such as publicly available sources. For the avoidance of doubt, we process customer content, including any personal data which may be included therein, solely for the purpose of providing and operating our Services to our customers and only in accordance with their written instructions, which typically take the form of our Terms of Business, a Data Processing Addendum and/or any similar written agreement between Novus Design and our clients.

Collection of information.

Information You Provide to Us.

We collect information you provide directly to us. For example, we collect information when you subscribe to our services, newsletter or mailing list, as well as participate in an event, survey, contest or promotion, make a purchase, communicate with us via third-party social media sites, request customer support or otherwise communicate with us.

The types of information we may collect include your name, email address, password, postal address, phone number, occupation, employer information, photo, payment information (such as your credit or debit card and billing address), preference or interest data, and any other information you choose to provide.

Information We Collect Automatically.

When you access or use our Services, we automatically collect information about you, including:

Log Information:

We log information about your use of our Website, including your Internet Protocol (“IP”) address, web request, access times, pages viewed, web browser, links clicked and the page you visited before navigating to the Services.

Information Collected by Cookies:

We and our service providers use various technologies to collect information through the use of cookies. Cookies are small data files stored on your hard drive or in device memory that help us improve our Services and your experience, see which areas and features of our Website and Services are popular, and count visits. For more information about cookies, and how to disable them, please see our Cookie Policy page.

Information We Collect From Other Sources:

We may also obtain information from other sources and combine that with information we collect through our Services. For example, if you create or log into your account through a third-party social media site, we will have access to certain information that you make available through that site, such as your name, account information and friends lists, in accordance with the authorization procedures determined by such social media site; we may also collect information about you when you post content to our pages/feeds on third-party social media sites.

How We Use Your Data.

We use the data we collect to:

  1. provide and operate our Services
  2. address and respond to service and customer support needs
  3. detect, prevent, or otherwise address fraud, security, unlawful, or technical issues
  4. comply with applicable laws and administrative requests, protect our rights, assert and defend against claims
  5. fulfil contracts
  6. maintain and improve our Services
  7. assess the needs of your business to determine and promote other Novus Design products which we believe may be helpful to you
  8. provide product updates, marketing communications, and service data
  9. conduct research and analysis for business planning and product development
  10. and within the permitted law, combine, correct, and enrich personal data that we receive from you with data about you from other sources, including publicly available databases or from third parties to update, expand, and analyse our records, identify new prospects for marketing, and provide products and Services that may be of interest to you.

Google Analytics

We use Google Analytics as described in “How Google uses data when you use our partners' sites or apps.” You can prevent your data from being used by Google Analytics on our websites by installing the Google Analytics opt-out browser add-on. For enhanced privacy purposes, we also employ IP address masking, a technique used to truncate IP addresses collected by Google Analytics and store them in an abbreviated form to prevent them from being traced back to individual users.

Sharing Of Information.

We may share information about you as follows or as otherwise described in this Privacy Policy:

  1. With vendors, consultants and other service providers who need access to such information to carry out work or perform services on our behalf.
  2. In response to a request for information if we believe disclosure is in accordance with, or required by, any applicable law, regulation or legal process.
  3. If we believe your actions are inconsistent with our user agreements or policies, or to protect the rights, property and safety of Company or others.
  4. In connection with, or during negotiations of, any merger, sale of company assets, consolidation, reorganization, financing or acquisition of all or a portion of our business by another company.
  5. With your consent or at your direction.

In the event of bullet point (4), you acknowledge that such transfers may occur and that any acquirer or successor of Company or its assets may continue to use your information as set forth in this Privacy Policy. You will be notified via email and/or a prominent notice on our website or Services of any change in ownership or resulting change in uses of your information, as well as any choices you may have regarding your information.

Advertising and Analytics Services Provided By Others

We may allow others to serve advertisements on our behalf across the Internet and to provide analytics services. These entities may use cookies, web beacons and other technologies to collect information about your use of the Services and other websites, including your IP address, web browser, pages viewed, time spent on pages, links clicked and conversion information. This information may be used by the company and others to, among other things, analyse and track data, determine the popularity of certain content, deliver advertising and content targeted to your interests on our Services and other websites and better understand your online activity.


Novus Design have implemented reasonable measures to protect information about you and your business. We take data protection very seriously, and have strict measures designed to safeguard and protect the personal, identifiable, and/or confidential information we collect or you choose to share with us from loss, theft, misuse and unauthorised access, disclosure, alteration and destruction

Promotional Communications

You may opt out of receiving promotional communications from us by following the instructions in those communications or by sending an email to If you opt out, we may still send you non-promotional communications, such as those about your account or our ongoing business with us.


We update this Privacy Policy from time-to-time to reflect changes to our personal data handling practices or to respond to new legal requirements and will post updates here. However, if we make any material changes that have a substantive and adverse impact on your privacy, we will provide notice on this website and additionally notify you by email (sent to the e-mail address specified in your account with us) for your approval prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.

Contact Us

If you have questions or requests relating to personal data or privacy, please contact us at which allows you to make a request online, through email or by telephone.

If you no longer wish to receive marketing communications from us, you can opt-out of marketing by clicking on the unsubscribe link on any marketing email you receive.

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